Author

Donald B. Stephens

Donald B. Stephens (@DBStphns) is a 30-year field service veteran at the Xerox Corporation. He is also an author, humorist, blogger and freelance writer.

Website

6 July 2015

Avoid Bad Survey Blues: How to Re-Think the Customer Satisfaction Survey

Donald B. Stephens

24 June 2015

The Trouble with Recognition Programs

Donald B. Stephens

8 June 2015

Avoiding the Pitfalls of Merit-Based Pay Incentives

Donald B. Stephens

19 May 2015

Think Twice Before Sending a Text You Can’t Take Back

Donald B. Stephens

21 April 2015

Have an Irate Customer on Your Hands? 3 Tips to Clean Up the Mess

Donald B. Stephens

25 March 2015

Do You Work in Field Service? Welcome to Sales

Donald B. Stephens

9 March 2015

Are Your Techs Due for a Re-Education in Customer Relations?

Donald B. Stephens

10 February 2015

Manager or Micromanager? Adopt New Technology Without Destroying Morale

Donald B. Stephens

29 January 2015

Don’t Blur the Line Between Customer and Friend

Donald B. Stephens

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