Author

Donald B. Stephens

Donald B. Stephens (@DBStphns) is a 30-year field service veteran at the Xerox Corporation. He is also an author, humorist, blogger and freelance writer.

Why Your Techs Complain—and Why That’s a Good Thing

13 May 2016

Why Your Techs Complain—and Why That’s a Good Thing

Donald B. Stephens

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Tune Out the Technological Distraction Factory

7 April 2016

Tune Out the Technological Distraction Factory

Donald B. Stephens

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The Big Switch: How to Prepare Techs for Dynamic Scheduling

14 March 2016

The Big Switch: How to Prepare Techs for Dynamic Scheduling

Donald B. Stephens

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3 Mistakes That Will Screw Up Your New Technology Investment

23 February 2016

3 Mistakes That Will Screw Up Your New Technology Investment

Donald B. Stephens

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Helping Techs Battle the Daily Grind Blues

5 February 2016

Helping Techs Battle the Daily Grind Blues

Donald B. Stephens

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What Do Your Techs Really Think About New Technology?

20 January 2016

What Do Your Techs Really Think About New Technology?

Donald B. Stephens

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The Art of Managing a Dysfunctional Team

4 January 2016

The Art of Managing a Dysfunctional Team

Donald B. Stephens

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How Simple Music Apps Can Help Techs Fight Stress

14 September 2015

How Simple Music Apps Can Help Techs Fight Stress

Donald B. Stephens

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The Pros (and Cons) of Maintaining a Corporate Fleet

26 August 2015

The Pros (and Cons) of Maintaining a Corporate Fleet

Donald B. Stephens

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True Leaders Don’t Forget the Human Factor

10 August 2015

True Leaders Don’t Forget the Human Factor

Donald B. Stephens

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How to Avoid the Dreaded Serial Complainer

23 July 2015

How to Avoid the Dreaded Serial Complainer

Donald B. Stephens

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3 Ways to Keep Your Daily Workflow Intact (and Avoid a Sinking Ship)

17 July 2015

3 Ways to Keep Your Daily Workflow Intact (and Avoid a Sinking Ship)

Donald B. Stephens

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