Author

Bill Pollock

Bill Pollock was president & principal consulting analyst at Strategies For Growth (SFGSM), the independent research analyst and consulting firm he founded in 1992. Bill was a prolific author and speaker on all things service, and a regular contributor to Field Service Digital. His obituary can be found here on Field Service News.

Outsourcing: The Secret to Better Field Service Support?

27 April 2015

Outsourcing: The Secret to Better Field Service Support?

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How Healthy is Your Services Portfolio? Now’s the Time for a Checkup

26 January 2015

How Healthy is Your Services Portfolio? Now’s the Time for a Checkup

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Measuring Your Way To Greater Service Delivery Performance

24 November 2014

Measuring Your Way To Greater Service Delivery Performance

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Charm Customers By Providing The Perfect Mix of Service and Support

28 October 2014

Charm Customers By Providing The Perfect Mix of Service and Support

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How to Placate Customers Who Just Can’t Be Pleased

8 September 2014

How to Placate Customers Who Just Can’t Be Pleased

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Eager to Convert a Dissatisfied Customer? Rely on Your Technicians

25 August 2014

Eager to Convert a Dissatisfied Customer? Rely on Your Technicians

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How Freelancer Platforms Can Help Service Organizations Hire — and Manage — Freelance Techs

4 August 2014

How Freelancer Platforms Can Help Service Organizations Hire — and Manage — Freelance Techs

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Follow the Leader: Measurement, Technology Investment Lessons from Top Field Service Organizations

25 June 2014

Follow the Leader: Measurement, Technology Investment Lessons from Top Field Service Organizations

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A Scalable Way to Manage Your Field Service Tech Workforce: Onsite Freelancer Platforms

21 May 2014

A Scalable Way to Manage Your Field Service Tech Workforce: Onsite Freelancer Platforms

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