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A New Way to Maximize ROI & Customer Experience

A New Way to Maximize ROI & Customer Experience

Better, faster, and less expensive—the common requirements from service leaders when asked what their goals are regarding automated asset and equipment maintenance solutions. When I was managing service operations and customers would ask for better, faster and less...

Will There Be an Uplift in Depot Repair?

Will There Be an Uplift in Depot Repair?

If a product requires a physical repair there are two options: a technician goes to the product or the product comes to the technician. Whatever model is used depends on many different parameters. The good news, with modern field service management tools your options...

4 Strategies to Improve Cash Flow

4 Strategies to Improve Cash Flow

Businesses are looking to remain afloat and grow during this economic recovery landscape. The problem is that the market itself is not in "high-growth mode." Over the past months, demand has increased. However, with the recent economic shift, the market is sure to be...

AI, Asset Data and Your Field Service Technicians

AI, Asset Data and Your Field Service Technicians

Who has ever played the game of drawing a line from the mouse to the cheese through a seemingly impossible maze? Do you still remember the trick? Spoiler, don’t start at the mouse but begin at the cheese. Start with the end result in mind. Running a transformation...

ServiceMax Core 21.2 Drives Customer Success

ServiceMax Core 21.2 Drives Customer Success

The 21.2 Release of ServiceMax Core is available today To meet the demands of today’s challenging market, manufacturers are focusing more and more on service to differentiate themselves from the competition, drive profitable growth and increase market share. With...

Comic Brake: Amusement Park

Comic Brake: Amusement Park

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Service Is at the Heart of the Circular Economy

Service Is at the Heart of the Circular Economy

If you pick up an annual report these days, it is likely that you will encounter a slew of new information. For one, an increasing number of companies are beginning to report performance in safety-related objectives, primarily tied to incident rates and lost time....

Asset 360 Winter ’22 Is Here!

Asset 360 Winter ’22 Is Here!

Asset 360 Winter ’22 was released Friday, November 5. In this one-year anniversary release of Asset 360, we continue to focus on our core pillars, driving profitability, visibility, and agility. Winter ’22 includes features that enhance sales and service interaction,...

How Equipment Rental Companies Are Leveraging Asset 360

How Equipment Rental Companies Are Leveraging Asset 360

Equipment rental companies are 100% dependent on the availability, reliability, and safety of the equipment that they rent to customers. Their assets, and their asset availability to rent, is the only product that generates revenue. In this sense, equipment and asset...

Comic Brake: Igor

Comic Brake: Igor

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.