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A New Way to Maximize ROI & Customer Experience
Better, faster, and less expensive—the common requirements from service leaders when asked what their goals are regarding automated asset and equipment maintenance solutions. When I was managing service operations and customers would ask for better, faster and less...
Asset & Equipment Maintenance: Five Things You Can Expect In 2022
1. Increased Reliance on Asset Data Equals Less Admin With a continued focus on customer experience or effort as a leading metric for service, technology will continue to be leveraged to reduce the administrative burden on customers, employees, and expand mobility and...
Will There Be an Uplift in Depot Repair?
If a product requires a physical repair there are two options: a technician goes to the product or the product comes to the technician. Whatever model is used depends on many different parameters. The good news, with modern field service management tools your options...
How to Use Asset Data to Unlock New Levels of Service Profitability
Data is the new oil, or gold, or even water, depending on who’s making the comparison. Just like oil and gold, data needs to be mined from the deepest, darkest corners to ensure nothing is left unknown, while like water, it needs to be processed and cleaned before...
4 Strategies to Improve Cash Flow
Businesses are looking to remain afloat and grow during this economic recovery landscape. The problem is that the market itself is not in "high-growth mode." Over the past months, demand has increased. However, with the recent economic shift, the market is sure to be...
AI, Asset Data and Your Field Service Technicians
Who has ever played the game of drawing a line from the mouse to the cheese through a seemingly impossible maze? Do you still remember the trick? Spoiler, don’t start at the mouse but begin at the cheese. Start with the end result in mind. Running a transformation...
Service Is Key Strategy as MMI Revolutionizes Robotic Microsurgery
Robotic surgery has been rapidly adopted by hospitals in the United States and Europe for use in treating a variety of conditions. The idea of using robots for surgery has been around for over 50 years, with its first real use beginning in the late 1980s with Robodoc,...
ServiceMax Core 21.2 Drives Customer Success
The 21.2 Release of ServiceMax Core is available today To meet the demands of today’s challenging market, manufacturers are focusing more and more on service to differentiate themselves from the competition, drive profitable growth and increase market share. With...
Comic Brake: Amusement Park
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Are Machines Designing Themselves? The Next Step of Digital Evolution
Regardless of whether it is hardware, software, peripherals, or research and development on product improvements, increasingly machines are designing themselves—and it will not be very long before they are fixing themselves. The rapid advance of digital transformation...
Service Is at the Heart of the Circular Economy
If you pick up an annual report these days, it is likely that you will encounter a slew of new information. For one, an increasing number of companies are beginning to report performance in safety-related objectives, primarily tied to incident rates and lost time....
Asset 360 Winter ’22 Is Here!
Asset 360 Winter ’22 was released Friday, November 5. In this one-year anniversary release of Asset 360, we continue to focus on our core pillars, driving profitability, visibility, and agility. Winter ’22 includes features that enhance sales and service interaction,...
How Equipment Rental Companies Are Leveraging Asset 360
Equipment rental companies are 100% dependent on the availability, reliability, and safety of the equipment that they rent to customers. Their assets, and their asset availability to rent, is the only product that generates revenue. In this sense, equipment and asset...
Managing Service Profitability in the Age of Digital Transformation
It is an age-old dilemma for Operations Managers. Your CEO wants XX% revenue growth, your CFO wants XX% cost reduction, your CRO wants better references and higher NPS scores, and you are supposed to deliver all of this with zero additional investment, because – of...
Comic Brake: Igor
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.