All Articles
The Hidden Miss in Your Field Service Optimization Plan
Each link in your service organization strives to achieve a common goal: meet customer service level agreements (SLA) at a reasonable and predictable cost. But too often, businesses’ sub-operations fail to dance in sync, even if they’re well-choreographed on their...
Optimizing Parts Availability While Controlling Inventory Costs
ServiceMax and Baxter Planning have a great partnership, but what’s more, is that both organizations bring real value to customers with highly complex field service management needs. So, I jumped at the opportunity to take part in a webinar with our partners and...
Professional Grade Field Service for the Best Food Equipment Brands in the World
You might not know Ali Group by name, but you’ll certainly know some of their subsidiaries and their mouth-watering end products: Metos OY makes professional kitchen equipment, Carpigiani manufactures gelato and ice cream machines & Rancilio makes professional...
Moving to Everything-As-a-Service: Notes from TSIA Envision
After following TSIA’s research, analysts, and publications for a long time, I finally had the opportunity to attend and speak alongside my colleague Sam Neva at their annual Envision conference a few weeks ago. We also recorded a session that is available at the...
Asset 360 Winter ’23 Release: Bringing Asset Data to Mobile
The Winter ’23 release of Asset 360 was released Friday, November 4. In this release, we launch new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona...
What is the Role of a Service Platform to Drive Innovation?
“Necessity is the mother of innovation.” Seldom has this proverb been truer than today. The importance of conducting work remotely while ensuring collaboration across an organization has never been more challenging—nor critical to overall business success. During...
Comic Brake: Superhero
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Overcoming Roadblocks on the Path to a Circular Economy
While 92 percent of S&P 500 companies have committed to sustainability, there is a key challenge that’s preventing some manufacturers from designing products that are reusable, repurposable, and repairable, and exploring options that could help drive widespread...
5 Ways Field Service Management Improves Worker Safety
Editor's note: This article originally appeared in Occupational Health & Safety Online The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and...
4 Ways Field Service Management Improves Upstream Oil and Gas
In the upstream oil and gas industry, many elements are in motion before work at the well even begins. In fact, a large portion of the workflow starts and ends within outside facilities as field service companies and their technicians support upstream producers by...
How Manufacturers Can Leverage Asset Data for Improved Outcomes
How important is the asset data available now for collection? Who benefits from access to that data? In what ways can it be used to improve outcomes? We believe asset data will eventually become the key to success for asset manufacturers, equipment service providers,...
Comic Brake: Whales
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
3 Ways Service Companies Can Remain Competitive In the Face of Recession
“The war in Ukraine, lockdowns in China, supply-chain disruptions, and the risk of stagflation are hammering growth,” said David Malpass, president at The World Bank in June. “For many countries, recession will be hard to avoid.” It’s the harsh reality, and businesses...
The Silver Tsunami Doesn’t Need to Spell Disaster for Field Service
The ‘Silver Tsunami’ of seasoned talent leaving the workforce has been steadily progressing for about 30 years. Service organizations have known it’s coming for years now, but recruitment and knowledge transfer haven’t kept pace. On top of this, Covid-19 amplified the...
Customer Demands Are Changing the Way Service is Delivered
In 2019, a pre-pandemic article by McKinsey called the Coming evolution of field operations, outlined four essential trends that would shape the industry in the coming years. AI and machine learning algorithms, augmented reality, integrated workflow tools, and an...