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Moving to Everything-As-a-Service: Notes from TSIA Envision

Moving to Everything-As-a-Service: Notes from TSIA Envision

After following TSIA’s research, analysts, and publications for a long time, I finally had the opportunity to attend and speak alongside my colleague Sam Neva at their annual Envision conference a few weeks ago. We also recorded a session that is available at the...

Asset 360 Winter ’23 Release: Bringing Asset Data to Mobile

Asset 360 Winter ’23 Release: Bringing Asset Data to Mobile

The Winter ’23 release of Asset 360 was released Friday, November 4. In this release, we launch new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona...

What is the Role of a Service Platform to Drive Innovation?

What is the Role of a Service Platform to Drive Innovation?

“Necessity is the mother of innovation.” Seldom has this proverb been truer than today. The importance of conducting work remotely while ensuring collaboration across an organization has never been more challenging—nor critical to overall business success. During...

Comic Brake: Superhero

Comic Brake: Superhero

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

5 Ways Field Service Management Improves Worker Safety

5 Ways Field Service Management Improves Worker Safety

Editor's note: This article originally appeared in Occupational Health & Safety Online The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and...

4 Ways Field Service Management Improves Upstream Oil and Gas

4 Ways Field Service Management Improves Upstream Oil and Gas

In the upstream oil and gas industry, many elements are in motion before work at the well even begins. In fact, a large portion of the workflow starts and ends within outside facilities as field service companies and their technicians support upstream producers by...

How Manufacturers Can Leverage Asset Data for Improved Outcomes

How Manufacturers Can Leverage Asset Data for Improved Outcomes

How important is the asset data available now for collection? Who benefits from access to that data? In what ways can it be used to improve outcomes? We believe asset data will eventually become the key to success for asset manufacturers, equipment service providers,...

Comic Brake: Whales

Comic Brake: Whales

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Customer Demands Are Changing the Way Service is Delivered

Customer Demands Are Changing the Way Service is Delivered

In 2019, a pre-pandemic article by McKinsey called the Coming evolution of field operations, outlined four essential trends that would shape the industry in the coming years. AI and machine learning algorithms, augmented reality, integrated workflow tools, and an...