Field service has gone through more digital transformation in the last 6 months than in the past 5 years. The global pandemic is forcing service organizations to rapidly rethink their long-standing practices around safety, work planning, employee and customer communications, and more.
How can companies ensure business continuity and thrive during this new normal? Along with best practices, companies are seeing that investments in digital tools are necessary to run a successful business.
For service leaders and managers, it is essential to have accurate knowledge of assets in the field, service contracts, technician work, and spare parts to drive outcomes. For technicians, it is equally as important to have accurate asset data, as well as troubleshooting information and parts availability, to minimize time onsite and return trips. And while companies are striving to deliver better in-person service, they are also looking to get better at remote service and improve the end-to-end customer experience.
Overall, there is a lot that service leaders have to consider in order to commit to a course of action and prioritize their investments. But as they say, difficult roads often lead to beautiful destinations!
ServiceMax is here to help open a discussion and support your transformation journey. Join the Service Innovation Summit on September 22-23 to learn about the latest field service business practices as well as digital and mobile tools for field service. We will discuss:
- How to ensure business continuity and invest in the right tools to help your service organization thrive
- Customer examples of using service and asset data to improve business agility, safety and continuity
- What’s next for technician and customer experience mobile apps
We are excited to welcome IDC’s Aly Pinder, Program Director, Service Innovation & Connected Products, to the Service Innovation Summit keynote! Aly leads research and analysis of service and customer support for manufacturing and is sure to add his valuable perspective on best practices and investment areas for service businesses.
Following the keynote on day one, we have a full program of conversations, product User Groups, and networking sessions. Check out the full schedule and register here for US timezones, and here for EMEA timezones. We look forward to seeing you and your teams at this year’s Virtual Summit!