It’s impossible to stay on top of every service news story. (We get it.) Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for May’s top stories, from a longtime Xerox technician’s advice for handling employee complaints to ThyssenKrupp’s vision for improving customer satisfaction with IoT-enabled elevators.
Why Techs Complain—and Why That’s a Good Thing
What #fieldservice leaders can learn from their techs' complaints https://t.co/q8dO4fso8D @Xerox @DBStphns pic.twitter.com/8yoKwh4JhH
— FieldServiceDigital (@TheFSDigital) May 13, 2016
From Poor Performer to Comeback Success
Dealing with a poor performer? Before you fire, try a little coaching https://t.co/M1MrtMxrXF #HR @RealEvilHRLady pic.twitter.com/uadIJjcrSa
— FieldServiceDigital (@TheFSDigital) May 10, 2016
ThyssenKrupp Taps the IoT to Lift More Than Passengers
ThyssenKrupp Elevator Taps the #IoT to Raise Customer Satisfaction https://t.co/O9UcuaAdGB @TKE_Americas pic.twitter.com/T6EtCdXxSb
— FieldServiceDigital (@TheFSDigital) May 24, 2016
Don’t Miss The Field Service Event of the Year: Maximize 2016
Don't miss @ServiceMax #Maximize16, the year's largest field service show. Use code FSD2016Max for 30% off https://t.co/9UrKf0Flt3
— FieldServiceDigital (@TheFSDigital) May 26, 2016
5 Hurdles to Proactive Biz Dev in the Field
Are your #fieldservice techs struggling to sell new service offerings? https://t.co/5XyD9dzhoq pic.twitter.com/B46Mcyv3KU
— FieldServiceDigital (@TheFSDigital) May 5, 2016
3 Fleet Hacks to Improve Tech Productivity and Health
Protect your techs from injury with these three simple #fleet hacks https://t.co/I1rKLdMjt0 @seanmlyden pic.twitter.com/JjyaQ7bodd
— FieldServiceDigital (@TheFSDigital) May 17, 2016
