Want to view the full 2021 Magic Quadrant for Field Service Management?: Access it here!
In case you missed it over the busy holiday season, there was some breaking Field Service news. Gartner, Inc. – the highly respected global analyst firm – finally published the 2014 Magic Quadrant for Field Service Management just three days before Christmas, naming ServiceMax a Leader. Merry Christmas and Happy New Year to us!
We wait all year for this report, not only because it assesses ServiceMax (and 14 other vendors) on both our vision and our ability to execute, but because it provides a fantastic glimpse into the our market as a whole. As Gartner notes, there is a market split between those who focus on schedule optimization and those, like ServiceMax, who offer an end-to-end field service suite. It’s a big difference. We view Field Service as an integral part of the customer experience (certainly not just a cost-cutting or efficiency measure). Our customer results often feature big increases in service revenue, increased attach rates and other signs of a healthy, ongoing customer relationship.
It’s also no big surprise (but still incredibly important), that the two key trends Gartner highlights are the continual rise of cloud and the importance of mobility. No one is better positioned than ServiceMax to capitalize on these trends. Every customer we have runs in the cloud, and mobility is part of every customer opportunity. But don’t take our word for it. We want you to read every word of the 2014 Gartner Magic Quadrant for Field Service Management.
Last but not least, Happy New Year to you, too. As a customer, a prospective customer, or a partner of ServiceMax, our placement and a healthy, growing market for field service technology is great news for your business.
Want to view the full 2021 Magic Quadrant for Field Service Management?: Access it here!
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