You’ve spent a great deal of time and resources selecting the perfect Field Service technology vendor and hand-picked your team to help develop the processes and results you want to achieve.
It’s time to train your users! I like to call this, “Game Day!”
Think of your training event preparation like a sports team preparing for the big game. A lot happens before the team hits the field and once the game begins, everyone has a job to perform.
Let’s match up your project team roles with their jobs on training day:
|TEAM ROLE||PROJECT ROLE||PROJECT JOB||TRAINING DAY JOB|
|Team Owner||Project Sponsor||Set the tone of the project and pick the team to help ensure success.||Kickoff the training and set the tone and expectations of the project.|
|Coach||Project Manager||Runs the day-to-day project activities. Manages the risks and timelines.||Sits on the sidelines; answers any business questions not covered in the content and takes notes on in class feedback.|
|Quarterback||Instructor||Prepare the training materials according to the project charter.||Delivers the training.|
|Equipment Manager||System Administrator||Manages the change logs, updates the application, as directed, prepares end-user support protocols.||In room support. Training day is a great way to show your users you are there to support them going forward.|
|Cheerleaders||Advocates||Company champions hand-picked due to their positive attitude and influence to embrace change.||Cheer! Support the training event as a super user and reach out to new users and show your support.|
|Fans||Users||Be prepared for change and training. Pay attention to the communications coming your way before the training and complete any pre-work, as directed.||Show up for kickoff with your face paint and team jersey, ready to learn! Be excited and follow the instructor on game day.|
It takes a team to create victories. Remember, it’s not just the quarterback on the field.
For more information about getting your team ready for training, follow us in the ServiceMax Community https://community.servicemax.com/community/education