The Difference Between Customer Service and Customer Experience

By Shep Hyken June 18, 2018 — Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers. Will they be the same, or different? Does your team recognize the difference between experience […]