by Mark Wilding | Sep 26, 2023 | Field Service Spotlight, Service Transformation, Strategy & Leadership
In manufacturing and product-led businesses, one of the biggest transformation models is servitization. According to a Forrester study we commissioned before the pandemic, entitled From Grease To Code: What Drives Digital Service Transformation, 85 percent of firms...
by Gordon Benzie | Dec 20, 2022 | Field Service Spotlight, Mobile & Tech, Service Transformation
One of the trends I have observed over the last decade is that industrial products continue to be designed and built with greater complexity. My interactions with the industry analyst community have revealed that the Internet of Things (IoT) and a growing reliance on...
by Mark Wilding | Aug 16, 2022 | Field Service Spotlight, Service Transformation
Over the past two years, there have been some encouraging signs that the field service sector has been increasingly embracing IoT and data collection. A report last year found that 76% of field service companies now had some connectivity with their install base. This...
by Sumair Dutta | Jul 20, 2021 | Customer Experience, Field Service Spotlight, Mobile & Tech, Service Transformation
Editor’s note: This right to repair article originally appeared on Information Age and is adapted here. The ‘Right to Repair’ movement across Europe and the US is growing teeth. It has been building for the last few years in response to a number of factors: the...
by The Editors | Dec 19, 2019 | Strategy & Leadership
From the rise of artificial intelligence technology and new service delivery models, to growing expectations from customers and a transforming workforce, there are many changes and trends that field service providers face today. To stay competitive and meet customer...
by Janine Milne | Nov 7, 2019 | Field Service Spotlight, Service Transformation
It’s not always easy for a new idea to take flight. No company knows that better than AE Aerospace, a successful manufacturer of precision-machined parts with customers across the aerospace and marine industries. The company’s ambitious new plan? Shifting away from...
by Lauren DuVilla | Oct 30, 2019 | Customer Experience, Field Service Spotlight, Mobile & Tech, Service Transformation
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for October’s top stories, covering everything from setting up your field service application for zero downtime to a...
by Janine Milne | Oct 22, 2019 | Field Service Spotlight, Service Transformation
Koolmill is a small U.K. company with a grand plan to drag a Stone Age industry into the digital age, according to its managing director, Alec Anderson. The industry in question is rice milling, which involves removing hulls and bran from paddy grains to produce the...
by Derek Korte | Sep 30, 2019 | Field Service Spotlight, Mobile & Tech, Strategy & Leadership
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for September’s top stories, covering everything from pro tips on how to market new services to advice on how...
by Derek Korte | Sep 13, 2019 | Customer Experience, Mobile & Tech, Service Transformation
Manufacturers are getting used to the idea that they no longer just sell products. For many, there’s a need—and very lucrative reasons—to sell services, as well. But that’s not to say it’s a simple transition, which makes it just the type of...
by Bill Pollock | Aug 6, 2019 | Customer Experience, Strategy & Leadership
Research analyst and consulting firm Strategies for Growth has just launched its “2019 Servitization Journey Benchmark Survey” and would like to invite you to participate! This survey represents the first of what will become a series of annual tracking...
by Derek Korte | Apr 1, 2019 | Field Service Spotlight
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for March’s top stories, covering everything from Red Wing Shoe Company’s battle to attract (and retain)...