by | Mar 13, 2015 | Service Transformation
Amit Jain is a director of product management at ServiceMax. The Apple Watch was unveiled earlier this week to the consumer world. While most of the attention so far has been placed on its use in the consumer world, one can imagine some skeptical thoughts of the Apple...
by Derek Korte | Oct 24, 2014 | Field Service Spotlight
Field service is at a crossroads, and business leaders can no longer afford to keep service in the technological darkness. Now is the time to fold field service divisions into the larger organization, Dave Hart, vice president of customer transformation at ServiceMax,...
by Courtney Buchanan | Sep 10, 2014 | Field Service Spotlight
Tech-savvy field service organizations are equipping their employees with the latest wearables, including health trackers to make business operations more efficient and techs happier. While health wearables promise to encourage employees to lead a healthy lifestyle,...
by Courtney Buchanan | Sep 2, 2014 | Mobile & Tech
Many service techs are equipped with smartphones and iPads to get their innately mobile jobs done, but at some organizations, there isn’t complete mobility buy-in from the C-suite. That will have to change, as 70 percent of mobile workers will use a tablet or hybrid...
by Derek Korte | Jan 28, 2014 | Mobile & Tech
It’s still early days for wearable technology, but there’s already a lot of buzz about its promise in field service to improve productivity and cut costs to the tune of $1 billion by 2017, according to a Gartner prediction. But what if those costs are...
by Megan Van Vlack | Oct 29, 2013 | Mobile & Tech
Field service techs spend a lot of time on the road, which means driver safety is an especially big issue for their employers. So what if techs, instead of manually texting from behind the wheel, could text through voice-activated services like Apple’s Siri or...
by Ian Stewart | Dec 5, 2012 | Mobile & Tech
This time a year ago, we were predicting that 2012 would be the “Year of Mobility” in field service — not exactly an out-on-a-limb prediction, but an accurate one in retrospect. This go around, mobile will certainly continue to be a big theme for field...
by Mobile Enterprise | Nov 15, 2012 | Mobile & Tech
This post first appeared on Mobile Enterprise. Re-posted with permission. It’s almost that time of year: your employees are itching for the latest tablets — some of which may show up under Christmas trees or as Hanukkah gifts next month. With seemingly every...
by Derek Korte | Feb 3, 2012 | Mobile & Tech
Ever felt that uneasiness when upgrading smartphones, tablets, and the other mobile devices your field service workers use? These devices are important, to be sure, but they tend to give a manager a low sense of dread upon realizing they’ll probably have to replace...
by The Editors | Dec 15, 2011 | Mobile & Tech
SMB Group, a research firm that specializes in following technology trend for small and medium-sized businesses, put out their annual list of technology trends they see for the coming year (download the PDF here). InformationWeek has a good roundup of the four biggest...
by Derek Korte | Dec 2, 2011 | Mobile & Tech
Field service firms that depend on Salesforce for customer-relationship management and that are beginning to experiment with mobile devices and other cloud apps will want to check out Salesforce’s AppExchange Mobile, which launched earlier this week. It’s...
by The Editors | Nov 16, 2011 | Mobile & Tech
It’s an inevitable, frustrating part of our gadget-dependent society and workplace: dead batteries. Batteries in today’s smartphones generally don’t even last through the work day with heavy usage, meaning that a forgotten charging cord can mean...
