by | Nov 3, 2015 | Service Transformation
Our mission at ServiceMax is to innovate, streamline and simplify the field service experience for everyone involved – companies, partners, technicians and customers worldwide. A key element, especially in today’s on-demand and constantly plugged-in economy, is...
by Rachael Wilson | Oct 21, 2015 | Service Transformation
Field service can be the face of your company. Field service operations directly impact your reputation in the market and among your customer base. In many cases, field service technicians have more face-to-face contact with customers than any other person in your...
by Sarah Nicastro | Oct 19, 2015 | Mobile & Tech
Editor’s note: A version of this article first appeared on Field Technologies Online and is adapted here with permission. Here, FTO Editor-in-Chief Sarah Nicastro speaks with Jon Barr, head of global development and information technology for KONE Americas,...
by | Sep 15, 2015 | Service Transformation
At ServiceMax, we’re embracing a new era of connected service and its convergence with the IoT by focusing on 4P’s: process, people, product, and promises. In fact, we’re hosting an event during Dreamforce to discuss each one (hope you can join us!). But first, we’d...
by | Sep 7, 2015 | Service Transformation
Now that I’ve reviewed preparation, communication and training, I’ll wrap up our four-part blog series on successful adoptions with the piece of the puzzle most often missed. Implementing a field service system like ServiceMax is a journey, not a destination. The...
by | Sep 2, 2015 | Service Transformation
A common question when purchasing iPads is, which one should I buy? Here at ServiceMax, we not only focus on creating the best mobile field service app experience for technicians, but we also think a lot about the devices that run our apps. And the great new is that...
by | Aug 31, 2015 | Service Transformation
Now that we have talked about preparing and communicating your new system implementation in the last blog post we can focus on delivering the solution through training. Part 3 of the Adoption blog series is all about preparing for a successful training experience....
by | Aug 27, 2015 | Service Transformation
August is often considered a “slow” month – coworkers swapping places in the office as they head out of town for summer vacations and spending quality time with their families before the back-to-school rush. Truthfully, August has not been a very restful month for the...
by | Aug 25, 2015 | Service Transformation
Rumors are already swirling over trends, technologies, and perspectives poised to change the customer success dynamic at this year’s Dreamforce. It’s always a marquee event for technology insiders, experts, and stakeholders featuring big names, announcements, and...
by | Aug 24, 2015 | Service Transformation
Continuing with our four-part blog series on Adoption, in the last blog we talked about preparing your team for adoption. The second step is providing clear and detailed communication. Communication should be provided in multiple formats. Some of the most common...
by | Aug 20, 2015 | Service Transformation
Until just a few years ago, innovation in the Field Service industry was inching forward at a snail’s pace with manual processes and paperwork. While field-ready mobile platforms has freed techs from paper, their hands were still tied. If a field worker needs how-to...
by | Aug 17, 2015 | Service Transformation
That should be one of the key questions you ask yourself throughout the development and implementation process of a field service management system like ServiceMax and yet is often missed. Many people believe that adoption of a new tool is a given if they create the...
