by The Editors | Dec 19, 2019 | Strategy & Leadership
From the rise of artificial intelligence technology and new service delivery models, to growing expectations from customers and a transforming workforce, there are many changes and trends that field service providers face today. To stay competitive and meet customer...
by Christine Kent | May 16, 2019 | Field Service Spotlight, Mobile & Tech, Strategy & Leadership
Next-gen mobile apps and a bespoke training program helps this southern U.S. service firm attract — and retain — skilled technicians. At Lee Company, a Nashville-based commercial and home services business, executives are painfully aware that service technicians are...
by Kerry Doyle | Feb 25, 2019 | Field Service Spotlight, Mobile & Tech
The mobile revolution has transformed how service engineers do their jobs. But run-of-the-mill iPads just don’t cut it in hazardous environments where everyday electronics pose a combustion risk. These include oil and gas refineries, mines and chemical plants,...
by Derek Korte | Sep 7, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field.
by Amanda Nichols | May 10, 2018 | Mobile & Tech
In today’s client-centric field service industry, frontline managers are under tremendous pressure to manage a large workforce of remote (and, at times, widely dispersed) employees. Even though high turnover and frequent last-minute changes are the norm, field service...
by Sumair Dutta | Jan 23, 2018 | Strategy & Leadership
Editor’s note: Sumair Duta (chief customer officer at The Service Council) and Susan Tonkin (product marketing manager at ServiceMax from GE Digital) recently co-hosted a webinar about three big technology trends that will shake up field service this year. The...
by Donald B. Stephens | Mar 29, 2017 | Strategy & Leadership
A 30-year field service veteran at Xerox explains why technology, for all its benefits, will never replace a good ol’ in-person meeting. We live in an amazing time for high-tech communications. The smartphones we carry can call, text, access email, capture voicemail...
by Lubor Ptacek | Apr 26, 2016 | Service Transformation
I joined ServiceMax about two months ago and immediately got to work on a new product launch. Nothing like being thrown into the water to learn to swim, right? Well, today is the big day and this release is a good* one. (*For a marketer like me, a good release is one...
by Derek Korte | Feb 8, 2016 | Mobile & Tech
Field Service Digital sat down with John Ragsdale, VP of technology and social research at the TSIA, for a sneak peak at an upcoming webinar he’ll host with ServiceMax’s Colby Lavin: 5 Can’t Miss Mobility Tactics for 2016 (Feb. 11 at 10am PT). The...
by | Nov 17, 2015 | Service Transformation
It’s no secret that an increase in connectivity and mobility is shaking up the way business is done across industries. In field service for instance, companies are tapping into the latest in mobile, cloud, wearable and Internet of Things technology to better serve...
by ServiceMax | Nov 11, 2015 | Service Transformation
I’ve been in the enterprise sales game long enough to take notice when a program, service or offering is not only working the way it should, but actually helping customers focus on other elements of their business vital to growth. That’s what we’re up to at ServiceMax...
by | Nov 9, 2015 | Service Transformation
For all the movie buffs out there, three weeks ago saw the arrival of Back to the Future Day – October 21st 2015 was the day Marty McFly and Doc Brown travelled to in their iconic DeLorean in the 1989 sci-fi classic Back to the Future II. If you remember the movie...