Gaurav Verma is a senior product marketing manager at ServiceMax, where he is focused on evangelizing Schedule Optimization and Mobile Enablement spaces of ServiceMax to field service management audiences. Gaurav enjoys playing the harmonium, a classical musical instrument (origins: France), and has a growing Youtube channel for music enthusiasts.
In my earlier blog, I asserted that the future of service is predictive. Artificial Intelligence (AI) — a very promising technology that derives insights from data — is poised to revolutionize service efficiency and customer experience for field service. And mobile is... Read more
Growing up, the saying “never stop learning” always inspired me. Fast forward to today, it still holds true. During the last two weeks, I had the pleasure to watch and learn at Maximize. Maximize is the annual signature ServiceMax event devoted to all things field... Read more
The experiences in the world around us are split between the real and unreal. Augmented reality (AR) is a set of technologies that blurs this fundamental difference. AR puts the things we need to see, feel and hear into a real-world context by placing them in our... Read more
We’ve all heard of the adoption curve. New technologies are introduced, there are a few early adopters, and most people wait to see how it plays out. And then everyone’s on board. Augmented Reality (AR) is one of those technologies. For the uninitiated, let me spell... Read more
Despite challenges, visionary leaders keep learning and transforming their organizations. There is no better way to hone your field service leadership skills than hearing from the distilled experiences of distinguished leaders in the field service space. Over the past... Read more
As a service leader, it is critical to ensure an effective execution of your unique business workflows. This is true even if every field technician brings their own mobile device (BYOD) or there is no data connection. Very often market conditions force you to adapt... Read more
The Maxpert series from the ServiceMax team provides a better understanding of significant and evolving product areas at ServiceMax. In this issue, we discuss the business benefits of ServiceMax’s schedule optimization and dispatch functionality. Check out our first... Read more