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Donald B. Stephens

Donald B. Stephens (@DBStphns) is a 30-year field service veteran at the Xerox Corporation. He is also an author, humorist, blogger and freelance writer.

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The Write Stuff: Four Steps to Ensuring Accurate Machine Service Logs
July 10, 2018

The Write Stuff: Four Steps to Ensuring Accurate Machine Service Logs

Donald B. Stephens

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E-Doc Evolution: How Smart Documentation Is Revolutionizing Field Service
December 11, 2017

E-Doc Evolution: How Smart Documentation Is Revolutionizing Field Service

Donald B. Stephens

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Mentoring: The Forgotten Side of Training
September 13, 2017

Mentoring: The Forgotten Side of Training

Donald B. Stephens

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Does Your Field Service Operation Need a Tuneup?
August 10, 2017

Does Your Field Service Operation Need a Tuneup?

Donald B. Stephens

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Predicting a Boom in Predictive Maintenance
May 10, 2017

Predicting a Boom in Predictive Maintenance

Donald B. Stephens

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Out of Touch: Why Face-to-Face Meetings Still Matter
March 29, 2017

Out of Touch: Why Face-to-Face Meetings Still Matter

Donald B. Stephens

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Avoiding the Pitfalls of Dynamic Dispatch
February 22, 2017

Avoiding the Pitfalls of Dynamic Dispatch

Donald B. Stephens

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The Internet of Things: A Field Service Tech’s View
January 26, 2017

The Internet of Things: A Field Service Tech’s View

Donald B. Stephens

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Keeping Your Aging Field Service Workforce Healthy
November 3, 2016

Keeping Your Aging Field Service Workforce Healthy

Donald B. Stephens

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Let Your Techs Blow off Steam — Without Blowing a Gasket
October 6, 2016

Let Your Techs Blow off Steam — Without Blowing a Gasket

Donald B. Stephens

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Stoking a (Healthy) Competitive Spirit Among Your Employees
August 19, 2016

Stoking a (Healthy) Competitive Spirit Among Your Employees

Donald B. Stephens

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Dealt a Screwball Management Directive? Shield Your Techs
May 26, 2016

Dealt a Screwball Management Directive? Shield Your Techs

Donald B. Stephens

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