Bill Pollock

Bill Pollock is president & principal consulting analyst at Strategies For Growth (SFGSM), the independent research analyst and consulting firm he founded in 1992. Bill is a prolific author and speaker on all things service, and a regular contributor to Field Service Digital. For more information, Bill may be reached at (610) 399-9717, or via email at wkp(at) Bill’s blog is accessible at and via Twitter @SFGOnService