by Kristen Wells | Nov 28, 2018 | Mobile & Tech
Today there is an ever-growing number of team communication apps to choose from — and for good reason. Real-time communication is essential for collaboration and knowledge sharing, especially as workforces become more dispersed across cities, states and countries. To...
by Shep Hyken | Nov 26, 2018 | Strategy & Leadership
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. My latest book, The Convenience Revolution, is all about making the customer experience as frictionless as possible. In the book, there are six...
by Derek Korte | Nov 20, 2018 | Strategy & Leadership
Editor’s note: Originally published in Field Service, a quarterly print magazine by Field Service Digital and ServiceMax. Check out the full magazine in print or online. Field Service Digital caught up with Eddie Amos, corporate vice president of Predix Platform and...
by Bill Pollock | Nov 19, 2018 | Field Service Spotlight
Research analyst firm Strategies For Growth has just launched its “2019 Warranty Chain Management (WCM) Benchmark Survey Update” and would like to invite you to participate. This is the firm’s fifth annual tracking survey conducted among WCM professionals....
by Terry LaBan | Nov 16, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
by Lubor Ptacek | Nov 14, 2018 | Service Transformation
Not every service job is the same. On one hand, there’s the high-volume scenario where service technicians complete a high number (more than five) of relatively short and homogenous service jobs. In that scenario, efficiency gains typically result from schedule and...
by Nevin Thompson | Nov 14, 2018 | Field Service Spotlight
It takes a lot of maintenance to keep the Russian-built Kamov KA-32, one of the toughest, most powerful helicopters in the world, airborne. And they have to remain in tip-top shape in order to fight massive forest fires at a moment’s notice and haul some of the...
by GE Reports | Nov 9, 2018 | Field Service Spotlight
Editor’s note: A version of this story by Amy Kover originally appeared on GE Reports, a site that covers GE’s industrial transformation. In March 2017, the GE Power team returned to Al Qayara — an Iraqi town about 46 miles from Mosul, a city then still occupied by...
by Kristen Wells | Nov 7, 2018 | Strategy & Leadership
Top Tips for Companies with Communication Problems Most business leaders understand how important communication is for success, but few are able to truly power effective and efficient communication across the organization. Low employee engagement, employee retention...
by Derek Korte | Nov 7, 2018 | Strategy & Leadership
Editor’s note: This story by Mark Homer, VP of global customer transformation at ServiceMax from GE Digital, was adapted from Connected Technology Solutions Magazine for Field Service, a quarterly print magazine by Field Service Digital and ServiceMax. Check out the...
by Sumair Dutta | Nov 6, 2018 | Service Transformation
I had the honor of representing ServiceMax and GE Digital recently at the Aftermarket 2018 conference in Berlin. As always, the team at Copperberg did a wonderful job organizing an event where partners and attendees felt comfortable networking, sharing ideas and...
by Christine Kent | Nov 5, 2018 | Mobile & Tech
In August 2018, severe flooding in the southern Indian state of Kerala displaced at least one million people and killed nearly 500. For Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization based in Mumbai, the Kerala...
