How Should You Respond to a Racist or Sexist Customer?

By Suzanne Lucas November 28, 2017 — You know not to tolerate an employee who uses a racial epithet or makes a sexual advance toward a co-worker. You’d involve HR, and use progressive discipline, upt to and including termination. It’s not acceptable. But what do you do when a client who crosses the line? This is a serious problem facing every company […]