Need a Service Resolution for 2018? Here Are 5 ‘Must-Dos’

By Shep Hyken January 8, 2018 — Editor’s note: A version of this article by Shep Hyken appeared on his Customer Service Blog. Read the original version here. Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way […]