Think You Just Compete Against Industry Peers? Think Again.

By Shep Hyken April 24, 2018 — Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition. The bad news is that now you have to keep up with your customer — […]