ServiceMax Blog

The Yellow Brick Road to Service Transformation

“Lions, tigers and bears, oh my!” What comes to mind when you hear the words “service transformation”? No matter what lurks around the corner on the road to better service, it’s not as risky as you may think. You can learn a thing or two from Dorothy — sometimes it takes a group of field service wizards to help you “ease on down the road” to bigger and better service outcomes.

There’s no better place than this year’s Maximize to discover how technology can help you get on the road to greater service revenue, customer satisfaction and productivity. ServiceMax’s premier field service summit isn’t just for customers. In fact, it’s perfect for service teams who want to learn from other field service professionals. At Maximize you’ll find them all, from C-level executives and high-level directors to tactical managers. Among them are experts in not only ServiceMax, but also in the field service domain, since more than half of our Maximize attendees are line-of-business professionals.

And, while you are networking your way to better service delivery, I’ve pulled together some awesome service experts to discuss the process of service transformation — what it is, how to get it started and which tools are best to help you master it.

Here’s a look behind the curtain of our Service Transformation track.

Leading Your Organization Through Team Engagement

Steve Nava, Senior Director, Global Field Service, Luminex

Steve knows how to bring groups together around a common goal and can provide some great advice on how to get people engaged around service projects. Whether your project team is local or remote, Steve can help you keep a service initiative on track. If you’re starting any new service project, this session can’t be missed.

Accelerating Service Transformation Through Quick Wins

Tina Hayes, Vice President, Global Solutions, ServiceMax

Forrest Yount, Operations Transformation Leader, United Technologies Climate, Controls & Security 

Everyone can use some good advice before starting a new service project or implementing a new service system. Gain a good footing with Tina and Forrest and learn more about optimizing your time and resources with the right scope for your service projects. Tina will set up the best practice processes for accelerating project outcomes, and Forrest will bring it home with his real-world story of focused project success.

And the topics don’t stop there, the Service Transformation track at Maximize includes, sessions on the opportunity costs of service organization under investment, tried and true deployment methods, leading-edge implementation tools, better methods for service and IT collaboration and attracting next-generation service talent.

Don’t miss out! Register today for one of our discovery program tracks and find your yellow brick road to service transformation (field service wizards included).