ServiceMax Blog

Accuracy is Key in Unlocking the Value of your Installed Base

We’re kicking off this year’s Maxpert video series led by our product management team to give you a better understanding of significant and evolving product areas at ServiceMax. The first video in the series is about installed base management and achieving data accuracy.

When evaluating productivity, field service leaders typically focus narrowly on engineers’ utilization, asking how long it takes to drive to customer’s location; can they fit in one more work order in a day?

This thinking leads service leaders to zero in on scheduling as a means to productivity gains. But the approach ignores other important measures, including customer experience and revenue growth, which can be achieved through knowing your installed base.

Getting a grip on the installed base lies at the heart of field service management. The database helps you instantly know the “as maintained state” of assets at customers’ locations, including history, notes, service logs, and associated warranties. Whether you’re a service leader, a field service engineer, or a sales/marketing professional, this information can help you achieve better business results.

While there are many benefits in instant access to your installed base, achieving data accuracy is often a challenge. Many companies only have “as sold” information that comes from their ERP solution. What is the pathway to gathering all other relevant data?

In this video, ServiceMax Sr. Director of Product Marketing Amit Jain shares how ServiceMax customers – from field service engineers, service managers, and sales and marketing professionals – can maintain accuracy across their installed base to derive business value.

Visit our installed base management page for more information and customer insight.