Michael Blumberg is president of Blumberg Advisory Group, Inc., a management consulting firm specializing in field service and reverse logistics. He is a leading expert on the design, execution, management and coordination of high-tech service and support operations within a wide array of industry segments, including information technology, office automation, medical electronics, building controls and consumer electronics. He has more than 20 years of experience in strategic planning, market research, benchmarking, enterprise systems design and strategic management of product support operations. He blogs at www.michaelrblumberg.com. Follow Michael @blumberg1 and on LinkedIn.