Aftermarket 2017: Unleashing Service 4.0

By Coen Jeukens  November 1, 2017 — Last week, 250 service leaders attended Aftermarket, Europe’s leading conference for service leaders, in Hamburg, Germany. For a number of years, I’ve chaired this event and presented keynotes. Through the years, […]

Packaging Firm Nicklin Goes Big on Tech-Enabled Services

By Andrew Thompson  August 2, 2017 — You know those big glass cases at every budget eatery that keeps sandwiches warm? They’re called food display cabinets, and a few years ago, a small British cabinet manufacturer was […]

Expert Roundtable: What’s the Biggest Opportunity in Service?

By Derek Korte  May 24, 2017 — Originally published in Field Service, a quarterly print magazine from Field Service Digital and ServiceMax. Check out the full magazine in print or online.  Field service is having a moment of sorts, leaving […]