Mobile & Tech

Portrait of Tomorrow’s Service Tech: Young, Savvy and Collaborative

The field service industry has long grappled with the challenge of an aging workforce. To keep up with the next generation of field service talent, companies must adapt to younger, tech-focused workers who value mobility and collaboration.

Learn about emerging field service talent at Information Age.

Super Bowl Parade Draws Anger Over Snow Removal

Boston residents took to Twitter this week to vent their frustrations about the city’s decision to go ahead with a parade downtown to celebrate the Patriots’ Super Bowl win. The reason behind the angst? The parade could divert snow removal resources from other areas still reeling from last week’s blizzard.

Read more about the parade prep at the Boston Globe

Technology Adoption Stuck in the Mud

John Deere’s new high-tech tractors are proving to be a headache for many farmers, who, after generations of maintaining their own farm equipment, must now depend solely on dealers and manufacturer technicians when equipment needs a tuneup.

See why farmers are frustrated at Wired

The Cloud’s Newest Darling Industry: Field Service Management

The field service industry has been notoriously slow to embrace technological innovations, but that’s changing fast. Executives are catching on that by equipping their company’s service departments with up-to-date, cloud-based tools, service teams can generate revenue — and lots of it.

Check out how the cloud is transforming field service at TechRadar.

Great Customer Service Requires a Great Foundation

Strong customer service is a make-or-break portion of an efficient and well-oiled field service team, so what’s the solution when customer service goes awry? The secret is to start by fixing the systems underlying customer service.

Get the details at Forbes

 

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