Next Monday, Dreamforce, the annual cloud-computing conference held by Salesforce, will be in full-swing. The conference runs from November 18th to the 21st and will be held at San Francisco’s Moscone Center. If you’ve registered for this year’s events, don’t miss the six field service sessions going on next week, where you can expect to hear industry experts, such as Dave Hart, former head of European service at Pitney Bowes, Esteban Kolsky, founder and customer service strategist for ThinkJar, and more.
Check out these field service sessions:
Everyday, your service technicians are out in the field interacting face-to-face with customers and representing your brand. How can service organizations make the most of these interactions? In this session learn about the tools and strategies organizations can be use with Salesforce to keep customers satisfied, and generate meaningful revenue from field service.
Time: Monday, November 18th: 11:30 AM – 12:30 PM
With nearly 2,000 apps available on Salesforce’s AppExchange, how do you choose the right one for your business? This session will walk you through choosing the right apps for your business and provide you with a list of top apps that you can get started with right away.
Time: Tuesday, November 19th: 12:30 PM – 1:30 PM
Hear from Dave Hart, former head of European service at Pitney Bowes, and special customer guests, on the cloud has helped them transform their field service organizations into the profit-centers.
Time: Tuesday, November 19th: 2:00 PM – 3:00 PM
Even just one field service visit gone wrong can have disastrous effects on customer relations, but getting the service formula right can build strong customer ties. In this session, hear from three field service companies about how they transformed service organizations into the competitive powerhouses they are today.
Time: Wednesday, November 20th: 9:00 AM – 10:00 AM
The mobile world of customer service is growing fast! Check out this session with leading industry analyst and customer expert Esteban Kolsky to learn best practices, tips and more for providing customer service via mobile interfaces.
Time: Wednesday, November 20th: 1:00 PM – 2:00 PM