At the recent Servicemax Maximize 2013 conference, field service industry leaders talked a lot about how the true value of field service lies in sales — not in simple fixes and repairs.
Simple enough. But when do service teams really have the opportunity to sell to customers amid the daily chaos of responding to emergency calls, repairing complex equipment and staying on top of maintenance schedules?
This Friday at 12pm PT/ 3pm ET, join Shep Hyken, a customer-service expert and author of The Amazement Revolution, and Stacey Epstein, Vice President of Marketing at Servicemax, on Twitter to discuss “Selling Through Service: Leveraging Your Workforce to Grow Revenue.” Hosted by Servicemax, the discussion will touch on all aspects of providing value through customer service.
Please join the chat by using the #DFfieldservice hashtag to ask questions or provide your own insights. And stay tuned: we will highlight the key takeaways from Hyken’s chat here on SmartVan.
Follow the conversation here: Tweets about “#DFfieldservice”